Privacy policy
Date of last revision: December 31, 2025
Artisana is committed to protecting your privacy and security. This Privacy Notice (“Privacy Notice”) describes how we (“us,” “our,” or “we”) collect, use, store, or otherwise process personal information, as defined by applicable data privacy laws, about our customers and other individuals (collectively, “you” or “your”) who access our websites, www.artisanamarket.com and www.artisanaorganics.com and associated sub-domains (collectively “websites”) and otherwise buy or inquire about our products and services.
By using our websites, you agree to and understand that we may collect and use your personal information as described in this Privacy Notice.
Click on the links below to refer to a particular section of this Privacy Notice:
- Information We Collect and How We Use and Disclose it
- How Long We Store Your Personal Information
- Notice of Financial Incentives
- Third-Party Tracking Technologies and Cookies
- Children’s Privacy
- Your Privacy Rights
- Exercising Privacy Rights
- Data Security
- Changes to this Privacy Notice
- Contact Information
1. Information We Collect and How We Use and Disclose It
The following information and table below provide specific information regarding:
- Information We Collect,
- Source of Information Collected,
- Disclosure of Personal Information, and
- Purpose(s) for Processing Your Personal Information
a. Information We Collect
We may collect the following categories of personal information:
- Personal Identifiers: name, email, mailing address
- Unique Identifiers: IP address, cookies, device identifiers
- Commercial Information: products you purchased, consuming histories or tendencies
- Approximate Geolocation Data: City of residence, approximate location
b. Source of Information
We collect such personal information when you provide it to us directly, such as when you sign up for our newsletters or buy our products. Other personal information, such as your IP address and device information, may be collected by automated processing technologies as you interact with our websites or social media pages, including as described in section 4 below. We may also receive personal information from our service providers who collect such information on our behalf. To summarize, sources include:
- Consumers who provide us with personal information
- Individuals who visit our websites or social media pages
- Third-party service providers
c. Disclosure of Personal Information
The table below summarizes the categories of personal information that we have collected in the past 12 months from the date of this Privacy Notice and the respective parties with whom we may disclose such personal information.
i. To Whom We May Disclose Personal Information for a Business Purpose
We disclose your personal information to certain service providers that support our services and who are subject to confidentiality and other restrictions on the use of your personal information. These categories of companies and purposes for which we disclose your personal information to them include the following:
- Platform Service Providers: We use certain online marketplace, hosting, and customer management platform service providers in order for us to be able to provide you with our products and services.
- Payment Processor Providers: When you make a payment within our services, we may disclose your payment method or purchase details to the third-party payment processor. Generally, however, the payment processor most likely will collect your personal information directly, and their use of your payment information is also subject to such payment processor’s privacy policy.
- Data Analytics Providers: We use certain data analytics platform providers to help us improve our business practices, engage with customers, and make decisions related to our products and services.
- Ad & Marketing Service Providers: These providers use technologies to tailor your experience on our website, which includes your interest based on your use of our services and preferences regarding receiving marketing materials from us, communication preferences, and specific preferences regarding our products.
ii. To Whom We May “Share” or “Sell” Personal Information
- Ad & Marketing Service Providers: We may also “share” your personal information with our Ad & Marketing Services providers in order to provide targeted marketing. We provide opt-outs to targeted advertising as is required by state privacy laws. Apart from sharing your information for the purposes of targeted advertising, we do not sell your personal information.
| TABLE | ||
| Categories of Personal Information we may collect | Categories of third parties to whom personal information may be disclosed for a business purpose | Categories of third parties to whom personal information may be shared for the purposes of targeted advertising |
| Personal Identifiers: name, email, mailing address. |
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| Unique Identifiers: IP address, cookies, device identifiers. |
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| Commercial Information: products you purchased, consuming histories, or tendencies. |
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| Geolocation Data: City of residence, approximate location. |
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d. Purpose(s) for Processing your Personal Information
We may further process your personal information for one or more of the business or commercial purposes described below:
- Our website: operating and managing our website; providing content to you; displaying advertising and other information to you; and communicating and interacting with you via our website.
- Provision of products and services to you: providing our products, websites, and other services to you, including fulfilling your purchase orders or other purposes for which you provided us the information; carrying our obligations and enforcing our rights arising from any contracts entered into between you and us, including for billing and collection; notifying you about changes to our websites or any products or services we offer or provide through it; creating, maintaining, customizing and securing your account; improving and personalizing our content, products and services; providing you with support and respond to your inquiries.
- Improvement & Development of products and services: to develop, maintain, and advance our products and services.
- Marketing communications: communicating with you via any means (including via email, telephone, text message, social media) regarding information in which you may be interested, subject to ensuring that such communications are provided to you in compliance with applicable law.
- Online advertising: as described above, we may engage with ad and marketing service providers to target advertising to you across different websites, such as Meta and TikTok
- Communications and IT operations: communication with you; management of our communications systems; operation of IT security; and IT security audits.
- Health, safety and legal compliance: to maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business; compliance with legal obligations.
- Analytics: to analyze and assess current and potential user markets; to create aggregated, de-identified and/or anonymized statistical data used to improve our products and services and create new offerings.
- Financial management: for sales, finance, corporate audit, and vendor management.
- Surveys: engaging with you for the purposes of obtaining your views on our website, our services and products and industry views.
- To respond to your inquiries: To fulfill any other purpose for which you provide it.
- With your consent: For any other purpose with your consent.
2. How Long We Store Your Personal Information
For each category of personal information described above, we intend to keep such personal information only for as long as necessary to fulfill the purposes set out in this privacy policy. We will retain and use your personal information to the extent necessary to provide our services to you, to improve and customize these services, to comply with legal obligations (including retention and documentation obligations), to resolve disputes, and to enforce our legal agreements and policies. Once we have determined that we no longer need to hold your personal information for a valid purpose, we will destroy it.
The criteria used to determine the period of storage of your personal information include the following:
- the amount, nature, and sensitivity of the personal information
- the nature of the purpose, why personal information was collected and used, and whether we can achieve those purposes through other means
- the length of time while we have a contractual relationship with you
- the existence of a legal obligation under the applicable law
- potential risk of harm from unauthorized use or disclosure of your personal information
- the necessity to store personal information in the light of our legal position (such as applicable statutes of limitations, litigation or regulatory investigations).
3. Notice of Financial Incentives
We may offer you certain financial incentives for the collection of your personal information, as permitted by certain state privacy laws, that can result in different prices, rates, or quality levels. We may also offer a loyalty program that will provide certain perks, such as rewards and exclusive offers, as well as other programs like sweepstakes or contests, in exchange for your personal information. These offerings are made from time to time and in Artisana Organics’ sole discretion. Any state-permitted financial incentive we offer will reasonably relate to the value of your personal information, as data is required to facilitate the financial incentive. The value of your personal information in relation to the financial incentive is a practical and good-faith effort calculation involving the (i) categories of personal information collected (e.g., names, email addresses); (ii) the volume of consumers registered in our financial incentive programs; and (iii) and the annual revenue generated by the business. Participation in a financial incentive program is completely at your own discretion and requires your prior opt-in consent, which you may revoke at any time.
4. Third-Party Tracking Technologies and Cookies
We use third-party advertising and analytics providers to improve our services and better understand user interaction with our websites. These third parties may place a cookie on your device that collects information about your interaction with our websites and other websites, device identifiers, or other tracking technologies.
The specific types of third-party cookies and the purposes they serve are described below:
- Strictly Necessary Cookies: These are cookies that are strictly necessary for the website to function accurately, i.e., the websites would not function without them.
- Functional Cookies: These cookies allow the website to be personalized to you and function properly.
- Performance Cookies: These cookies allow us to measure analytics, including website visits and traffic sources. This data lets us understand the efficiency of advertising and how visitors move around the websites.
- Targeted Advertising Cookies: We may, subject to applicable laws, use targeted advertising cookies in order to provide you with advertising that is tailored to your interests when you visit our websites and other third-party websites. Targeted advertising cookies analyze information about your interests and your browsing history and provide you with advertisements on and off our website that match these interests. The cookies are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Our websites are not configured to read or respond to “do not track” settings or signals in your browser settings. You may block cookies entirely by disabling cookie use in your browser or by setting your browser to ask for your permission before setting a cookie. Blocking cookies entirely may cause some websites to work incorrectly. Please note that web browsers operate using different identifiers. As such, you must adjust your settings in each web browser and for each computer or device that you would like to opt-out from. Further, if you simply delete your cookies, you will need to remove cookies from your device after every visit to the website. You may download a browser plugin that will help you maintain your opt-out choices by visiting www.aboutads.info/pmc. Please note that the use of online tracking mechanisms by third parties is subject to those third parties’ own privacy policies and not this Privacy Policy. For more specific information about the cookies used to power our websites, see also:
- Shopify: https://www.shopify.com/legal/cookies
- Google Analytics: https://policies.google.com/technologies/cookies
5. Children’s Privacy
Our products are not marketed to individuals under the age of 16 or such other age designated by applicable state laws (“minors”). We do not knowingly collect or ask for personal information from minors.
6. Your Privacy Rights
You may have certain rights relating to your personal information, subject to certain state privacy laws. Depending on your state of residency, you may have the right to, subject to verifiable requests and certain exceptions:
- Request to know what personal information we have collected about you
- Correct inaccurate personal information we maintain about you
- Right to delete your personal information unless retaining the information is necessary for provision of the services
- Opt out of sale or sharing of personal information for behavioral advertising: Pursuant to certain applicable state laws, you may opt-out of us sharing your personal information for the purpose of targeted advertising. Currently, the following states have the right to opt-out of targeted advertising: California, Virginia, Connecticut, Colorado, and Utah. This list may continue to expand as further states enact comprehensive privacy laws.
- Not be discriminated against for exercising rights listed in this policy: This includes the right not to be denied goods or services, not to be charged different rates for goods or services, and not to receive a different level or quality of goods or services from us for exercising privacy rights.
7. Exercising Privacy Rights
To exercise your Privacy Rights described above, please submit a request by either:
- Calling us at 866-237-8688
- Emailing us at info@artisanamarket.com
You do not need to create an account with us to submit a request to exercise your privacy rights. However, we may ask for additional information as is necessary to verify requests.
a. Response Timing and Format
We use good faith efforts to respond to a verifiable consumer request within forty-five (45) days after its receipt. If we need more time (up to 90 days after the initial receipt of the request), we will inform you of the reason and the needed extension period in writing.
b. How to Designate an Authorized Agent
Consistent with certain state privacy laws, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney and other information as we may reasonably request in order to provide proof that you gave the agent signed permission to submit the request. In this case we may require that you verify your own identity directly with us or directly confirm to us that you provided the authorized agent permission to submit the request. A request may also be submitted by a person who is acting as a conservator for the consumer.
We may deny a request from an agent that does not submit proof that you have authorized them to act on your behalf. We may also deny a request from an agent that does not meet the requirements for authorized agents under applicable state privacy laws.
8. Data Security
We protect your personal information with reasonable technical and organizational security measures to minimize the risk of data loss, misuse, unauthorized access, disclosure, and alteration. Such measures may include the use of encryption.
9. Changes to This Privacy Notice
We reserve the right to amend this Privacy Notice at our discretion at any time, and in accordance with applicable laws. We will post the updated notice and policy on the websites and update the effective date for each. Your continued use of our website following the posting of changes constitutes your acknowledgment of the updated Privacy Notice..
10. Contact Information
If you have any questions or concerns about this notice, the ways in which Artisana Organics collects and uses your information described here and in the privacy policy, your choices and rights regarding such use, or if you wish to exercise your rights under certain state privacy laws, please do not hesitate to contact us at:
- Phone: 866-237-8688
- Website: https://artisanamarket.com
- Email: info@artisanamarket.com
- Postal Address:
Premier Organics
PO Box 6057
Oakland, CA 94603
If you need to access our Privacy Policy in an alternative format due to a disability, please contact us using one of the methods above.