Política de envío

We work hard to ship within 24 hours of receiving an order, Monday-Friday. During the holiday period, you may see delays of 2-3 days in shipping. We keep you updated through notification emails, and you can always reach out to customer service with order inquiries at info@artisanamarket.com or 866-237-8688. More details on shipping and processing are listed below.

To better serve our customers and align with our commitment to sustainability, we are excited to announce an updated shipping policy. Starting immediately we have a minimum order amount of  $34.99 on our website, this means you must have at least $34.99 worth of items in your cart to checkout. We are offering free shipping on all orders over $34.99. 

We understand the importance of accessibility and affordability of our products, and we are taking this step to ensure our valued customers can enjoy our products without the added shipping costs. This policy change is part of our ongoing efforts to optimize our operations and ensure we can continue to offer you the best products at great prices. We are a growing company and, as we scale, we will continue to review our policies with the hope of reducing the minimum order requirement in the future.

If you need your order as soon as possible, we also offer UPS 2 Day Air as an expedited option, that does not include our own processing time. Please see details below on Order Processing & Shipping.

Q: Why has the shipping policy changed?

A: We've updated our shipping policy to offer free shipping on orders over $34.99 to enhance our service and pass on logistical efficiencies to our customers. As a small business, managing shipping costs effectively allows us to maintain the quality and affordability of our products.

Q: What happens to orders under $34.99?

A: To maintain our commitment to providing high-quality, organic products at fair prices, we've had to make the difficult decision not to accept orders under $34.99 at this time. As a small business, the logistical costs associated with processing smaller orders are disproportionately high, affecting our ability to offer the best value to our customers. This policy helps us optimize our operations and maintain the standard of service and product quality you expect from us. We are continuously looking for ways to reduce these costs and hope to lower this minimum order threshold in the future as our operations grow and become more efficient.

Q: Will the minimum order amount for free shipping ever decrease?

A: Yes, we are continuously evaluating our costs and operations. Our goal is to eventually lower the minimum order requirement as our business grows, making free shipping accessible for all order sizes.

We typically use UPS Ground or USPS for shipments. While we estimate seven days for a shipment to arrive on the East Coast, this is completely subject to shipping traffic, whether the carrier has service interruptions, and just whether the carrier can access the address to which you have had product shipped. Please email or call us if you have questions.